The present Spinnaker Watches International Warranty applies to watches sold or presented for warranty service in any country.
Your Spinnaker watch is guaranteed against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Warranty Period”) subject to the following conditions.
Warranty Authorization
In order to benefit from your Spinnaker Watches International Warranty, you will be required to present the proof of purchase to any SPINNAKER Boutique, SPINNAKER Authorised Retailer or Spinnaker Authorised After-Sales Service Centre and comply with registration requirements before receiving warranty service.
To register your watch, please click here. If you have questions or need help with registration, please contact us at info@spinnaker-watches.com
Exclusions And Limitations
- Your Spinnaker Watches International Warranty does not cover, notably:
- Defects and damage resulting from misuse, negligence, or accidents
- Battery, case, crystal, strap, or bracelet
- Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorized modifications or repairs
- Water damage / moisture damage due to negligence and misuse (e.g failure to close & lock screw down crowns or failing to lock push down crowns before exposing to water, opening the watch and damaging the the water resistance seals, exposing the watch to extreme temperature change that damages the water resistance seals, steam baths / jacuzzi).
- Warranty is non transferable.
If your watch is returned during the warranty period, any component found to be defective by our technical services as a result of a manufacturing defect will be repaired or replaced free of charge at Spinnaker’s sole discretion. Upon expiration of the warranty period, any services or repairs will be subject to a service charge.
You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.
Processing Time
Please allow 4 to 6 weeks from the date we receive your package for your watch to go through the repair process, depending on the severity of the defect.
The above manufacturer’s warranty:
- is independent of any warranty that may be provided by the seller, for which seller carries sole responsibility.
- does not affect the purchaser’s rights against the seller, nor any other mandatory statutory rights the purchaser may have.
- non transferable
Our customer service ensures the perfect care of your Spinnaker watch. If your watch needs attention please contact us, a Spinnaker dealer or an authorized Spinnaker After Sales Service Centre who are entitled to provide warranty services as defined herein.
For more information and a complete list of Spinnaker Authorised After-Sales Service Centres, please consult the Spinnaker Watches website and contact us.
