Christmas Delivery & Extended Return Policy 2024
To ensure your purchase arrives on or before Christmas, please place your orders on our website by 11:59 PM (GMT) on December 13, 2024 (Friday). While this date includes some buffer time, we cannot guarantee timely delivery due to increased courier demand during the holiday season. We recommend ordering as early as possible for the best chance of on-time delivery.
Orders placed after December 13 2024, will still be shipped, but we cannot guarantee delivery by Christmas. Additionally, please be aware that we are not responsible for any delays due to customs clearance, which may vary by region.
Extended Christmas Return Policy
For items purchased after November 17, 2024, customers may request a return until January 6, 2025. Please ensure that returns reach our warehouse by Monday, January 13, 2025.
For more details, please visit our Shipping and Returns pages and review the full Terms and Conditions of returns before sending a return request. Return requests can only be processed if they meet the specified return conditions.
Customer Service Hours
Our office hours during the Christmas and New Year period are as follows:
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December 25-26, 2024: Offices Closed
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December 27, December 30-31, 2024: Email Support Only
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January 1, 2025: Offices Closed
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January 2, 2025: Resume Normal Business Hours
Please expect longer response times during these dates. We appreciate your patience and understanding as we work to respond to all inquiries as quickly as possible.
